1. CAN I EXCHANGE AN ITEM?

WE HAVE AN EXCHANGE POLICY OF 5 DAYS FROM THE DATE OF RECEIVING THE PRODUCT FOR ONLINE ORDERS AND THE DATE OF BILLING FOR STORE PURCHASES. TO INITIATE AN EXCHANGE, PLEASE SELECT THE MAKE A RETURN AND EXCHANGE OPTION ON THE FOOTER AND KINDLY FILL IN THE MENTIONED DETAILS TO RAISE A TICKET

CATERING TO THE HYGIENE STANDARDS FOR OUR PRODUCTS; ALL THE EXCHANGES RECEIVED WILL GO THROUGH A QUALITY CHECK BY OUR TEAM AND WILL BE FURTHER APPROVED/DECLINED FOR EXCHANGE. WE RESERVE THE RIGHT TO NOT ACCEPT A RETURN IF;

• THE PRODUCTS ARE RETURNED AFTER USE
• THE PRODUCTS ARE DAMAGED
• THE PRODUCTS DO NOT HAVE ALL THE TAGS

2. HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?

WE USUALLY TAKE 7-10 WORKING DAYS TO SEND YOU YOUR REPLACEMENT PRODUCT.

3. CAN I RETURN THE PRODUCT FOR A REFUND?

WE DO NOT HAVE A RETURN POLICY DUE TO THE LIMITED QUANTITIES WE PRODUCE. HENCE, WE DO NOT PROVIDE ANY REFUNDS. HOWEVER, WE DO PROVIDE STORE CREDITS IN THE FORM OF COUPONS EQUIVALENT TO YOUR BILL AMOUNT WHICH CAN BE REDEEMED WITHIN SIX MONTHS OF THE RETURN DATE.

*WE PROVIDE REFUNDS ONLY IF THE PRODUCT YOU RECEIVED THE WRONG PRODUCT OR A DAMAGED PRODUCT. *

4. HOW TO REDEEM THE COUPON?

YOU CAN REDEEM THE COUPON ON THE CHECKOUT PAGE UNDER THE APPLY THE COUPON CODE TAB. FOR FURTHER ASSISTANCE YOU CAN CONTACT US.

5. DO YOU HAVE TO PAY EXTRA FOR EXCHANGE AND RETURN?

WE CHARGE 200/- FOR THE RETURN AND EXCHANGE OF MADE-TO-ORDER PRODUCTS AND ANYTHING BOUGHT DURING THE SALE. THE PAYMENT FOR THE EXCHANGE AND RETURN MUST BE SENT ON UPI ID – OFFICIALNEELC@OKSBI

6. EXCHANGE DURING BLACK FRIDAY SALE?

EXCHANGES DURING BLACK FRIDAY SALE ARE SUBJECT TO AVAILABILTY, EXCHANGES WILL ONLY BE PROCESSED IF THE SIZES ARE AVAILABLE IN STOCK.