RETURNS & EXCHANGES

WHAT ARE THE TERMS OF THE EXCHANGE POLICY?

You can apply for an exchange for your order within 4 Days after an order has been delivered. We have a reverse pick up facility for most pin codes.

Exchanges can only be done for the same products in a different size.

To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to Caps, Hats and socks. The EVEMEN may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

Products cannot be returned other than sizing issues.

There is no refund Provided by the company.

 

In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at evemenclothing@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team the exchange of a similar product will be shipped to you.

HOW DO I CREATE AN EXCHANGE REQUEST?

To exchange your order, you will need to log in to your account and follow the steps:

To exchange your order, you will need to log in to your account and follow the steps:

  • Go to 'Orders'
  • Select the mode of return as Reverse Pickup and drop or Self Ship.
  • In case your pin-code is unserviceable for a reverse pick up, you will be prompted to change the address and pin-code or to select Self Ship option.
  • Click on the acknowledgment box and submit your exchange request.
  • Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
  • In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us for you

I  HAVE CREATED A EXCHANGE REQUEST. WHEN THE PRODUCT BE PICKED UP

  • Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

WHEN WILL I GET MY EXCHANGED PRODUCT DELIVERED?

  • Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

WHERE SHOULD I SELF-SHIP THE RETURNS?

  • In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:

EVEMEN 336/B , 4th Floor, GurunanakPura, Rajapark, Jaipur - 302004

Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.